Wingbuddy.com is a trademark and is operated by Wingbuddy inc., a body corporate, constituted under the Québec Companies Regulations and under the OPC agency of the government of Quebec and the Vacation.com consortium.
You can immediately reserve your trip or your vacation in a secure manner. Should you need information or precisions concerning your choice of destination or to plan your itinerary, we recommend that you call our travel consultants, at 1-855-295-9200. Note that the Wingbuddy.com site is totally secure for all your transactions. The use of said site automatically means that you accept all the general conditions stipulated by the wholesalers and/or the providers of travel and service provisions and that it is your responsibility to consult them. You are, therefore, subjected to the following conditions and to those stipulated by the wholesalers and /or the providers.
You can now reserve your trips or vacations in complete security, if any assistance or help is needed from your part to complete your choice of vacation or the planning of your itinerary; we recommend strongly that you contact our customer care center at 1-855-295-9200 or by email at [email protected]
Using the wingbuddy.com web site to purchase a trip implies your acceptance of the following conditions:
1- Role of Wingbuddy.com:
We are a traditional travel agency based and established in Canada operating under the legal name of Wingbuddy inc. We are an established travel agency (all with a regular address) holding permits recognized by all standards all across Canada. Your payments are fully protected according to the consumer protection laws of Quebec protecting consumers from all over the world. Wingbuddy.com holds a licence to act as a retail travel agency. Wingbuddy.com does not act as a wholesaler or as a supplier for individual services or products included in a package tour (air ticket, lodging, etc.). All the products and services appearing on our site are supplied by wholesalers and/or suppliers independent of wingbuddy.com. Wingbuddy.com acts as your sales agent when we book and transmit your reservations along with payment to the wholesaler and/or supplier. We also act as the agent of the wholesaler when we confirm your reservation and provide you with your travel documents.
The use of this site automatically confirms your acceptance of the general conditions of the suppliers and/or wholesalers as specified by their lists of conditions. It is your duty to consult them. You are also in acceptance with the following terms and conditions when booking on line:
Please note that Wingbuddy cannot be held responsible for any change of itinerary on the part of the airlines, cruise line and tour operators at destination.
2- No Advice Obligation
When you book and purchase a trip on our site, wingbuddy.com cannot evaluate your needs or requests. As a consequence, wingbuddy.com has no obligation to advise you. You are the only one responsible for choosing the trip whose presentation and description belong exclusively to the wholesalers. wingbuddy.com shall not be held responsible for the accuracy of the information supplied by the wholesalers. If you wish to be given advice regarding your choice, you may contact wingbuddy.com travel consultants by phone at our offices.
3- No Solicitation
This Web site has no purpose other than service and information. It does not claim to provide exhaustive information about the products and services appearing within, nor does it make recommendations for the sales or purchase of any product or service. We advise you to consultone of our travel agents if you need advice or further details. The advertisements on this Web site are invitations for purchase orders, not sales offers. The booking form you fill in and send constitutes your offer to book the products and services indicated in your form. Your order shall be accepted only upon payment.
4- User's Responsibilities
You, the user, attest that you are at least 18 years of age, possess the legal authority to enter into this agreement, to purchase and use the products and services and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible when making purchases through the wingbuddy.com site, and are solely responsible for your account and your password. You also agree that all information supplied by you or proxy members using this Web site in your name is true and accurate. Remember that false declarations can constitute an offence liable to prosecution.
5- Travel Documents
It is your responsibility and expense to obtain all documents, such as passport, visas, etc., required by the government authorities in the countries of your destination. If you need information as to which papers are required, please contact the specific agency that you have chosen or the consulate or the embassy of the countries you intend to visit. The traveler who does not have the necessary documents can be rejected by the airline or customs agent of the countries of destination. In such a case, cancellation fees apply and wingbuddy.com and/or the chosen travel agency shall not be held responsible.
6- Terms and Conditions of the Wholesalers and Suppliers
The travel services are subject to the terms and conditions of the wholesaler and/or the supplier, of your voucher and tickets. We recommend that you take note of the terms and conditions of the wholesalers or suppliers before you make a reservation using the Web site. When you transmit your credit card number to purchase a trip, you confirm that you have read and accepted the herein General Conditions and those of the wholesaler and/or supplier. The terms and conditions of the wholesalers and suppliers generally include fees in case of a cancellation or a change in the products purchased. It is your responsibility to present yourself at the airport check-in counter well before the flight (usually three (3) hours minimum before departure time), as well as to be aware of the availability of the services at your destination, and that changes may affect the flights or the hotels. You shall verify the accuracy of the flight schedules 72 hours before departure wingbuddy.com is not involved in the preparation, organization, or provision of products and services of a trip, including package tours which commit only the wholesaler or supplier. wingbuddy.com disclaims any responsibility in this matter and in any damage, lost, theft, incident or injury which may occur during the trip.
Please note that Wingbuddy cannot be held responsible for any change of itinerary on the part of the airlines, cruise line and tour operators at destination.
7- Prices And Other Information
All the travel services you purchase on this Web site or by phone will be delivered depending on availability. All of the prices listed on the wingbuddy.com Web site are given in Canadian currency unless specified of another currency. The price of any travel services will be the one given to you at the time of your purchase. wingbuddy.com disclaims any responsibility in a price change that may occur before you have finalized your transaction.
8- Prices in Quebec
Certain jurisdictions regulate advertisement for trip prices and other tourist services by forcing wholesalers and suppliers to indicate only the total cost to pay for the advertised trip (including taxes, service fees and other incidental expenses). This rule does not apply in all Canadian provinces. wingbuddy.com will always tell you the total cost to be paid for the travel services you wish to purchase.
9- Misprints, Mistakes and Availability
Information and prices of travel services come directly from our wholesalers. In the event of misprints and mistakes, wingbuddy.com and its suppliers reserve the right to correct prices and fees of the products and services appearing on the Web site at anytime, without notice or liability wingbuddy.com cannot guarantee that the products or services advertised on the Web site will be available at the time you wish to purchase them or thereafter. wingbuddy.com and its suppliers reserve the right to reject, correct or cancel a reservation or a request for availability for a trip. Should you wish to purchase products and services for which the advertised prices are inaccurate, wingbuddy.com and its suppliers reserve their right to reject your offer by notifying you orally or in writing. The price for the purchase of a trip is the one indicated to you at the time of your purchase. Products and services are subject to availability at the time of purchase.
The travel services you wish to purchase must be paid, either by the required deposit, and respecting the final payment date indicated while making the online purchase, or in full at the time of purchase while making the final online purchase. If your purchase allows you to take advantage of only making a deposit, you must absolutely respect the final payment date mentioned on your online purchase, if omission to respect that final payment date your reservation may be cancelled without any noticed by wingbuddy.com or its wholesalers or suppliers and automatically your deposit will be 100% non-refundable, whether the transaction is made on-line or by phone. wingbuddy.com can not be responsible of any payments omissions.
You can pay using Visa, MasterCard, American Express credit cards. Full balance could be requested based on suppliers/wholesalers conditions. Your credit card will be debited on your account by the supplier and/or the wholesaler.
11- Finalizing Your Purchase
The purchase contract is final only when you provide your credit card number to pay for your purchase, either for your required deposit, or for the final payment of your reservation, only then do you accept all in full the general conditions of the supplier. Before the moment of giving your credit card number, without which there is no obligation on your part, or on the part of wingbuddy.com or its suppliers. When you give your credit card number on the online transactional Web site or by phone to one of our travel consultants, you immediately and automatically commit yourself to paying either the deposit required or/and the balance amount at the date mentioned during the purchase process, the total cost of the travel services. Your account will immediately be debited for the amount of your purchase. If the name of at least one passenger indicated on your reservation form is not the credit card's owner, your reservation request will not be processed by the wholesaler or supplier until wingbuddy.com receives: 1) a letter of authorization duly signed by the owner in order to authorize wingbuddy.com and or suppliers to debit the card to pay for the trip, and 2) a photocopy of both sides of the card with the owner’s complete address. The purchase will be final only after having received this information. Meanwhile, the availability and the price of the trip you wish to purchase may change without notice.
12- Modification Fees
Any modification made to the original online purchase will be subject to a minimum modification fee of $45.00 CAD by wingbuddy.com per file plus any addition modification fees applied by the wholesaler or supplier.
13- Purchase Cancellation
You must inform wingbuddy.com by phone or registered mail should you wish to cancel a purchase. Communication by e-mail or voice mail does not guarantee cancellation unless we have responded accordingly to these messages. Once your purchase is complete, the deposit if applicable is 100% non-refundable and non-transferable. Once the final payment is completed, the full amount is 100% non-refundable and non-transferable.
14- Document Delivery
After you have completed your transaction, wingbuddy.com will e-mail you to confirm the travel services that you have purchased. Please make sure that all of the information is correct and refer to your e-mail confirmation for any further request regarding your purchase. The tour operator or supplier usually delivers the tickets to wingbuddy.com 14 to 21 days prior to departure. Tickets can be pick-up at our office, airport pick-up or be delivered to you by mail by Canada Post at regular cost or always according to the method you choose, that is: by courier a minimum of 20$ delivery fee can be charged. Also free of charge if it is an electronic ticketing or a pick up at your chosen agency. In requesting an airport pick-up, the customer is fully responsible for complying with the conditions as stated by the supplier and for any mistake that could appear on the travel documents. It is your responsibility to verify all travel documents for errors prior to your trip, subject to modification fees for any corrections. For delivery outside North America , the delivery fees will vary depending on the courier company and the delivery address.
wingbuddy.com recommends that travelers acquire travel insurance. wingbuddy.com is not an insurance company, but offers you RBC Insurance products. Other insurance companies also offer travel insurance. The decision to purchase insurance or not is solely your responsibility, as is the onus to be aware of the types of protection and the clauses of any insurance policy you may acquire. wingbuddy.com shall disclaim its responsibility in the case that the insurance company should refuse coverage, for whatever reason. Insurance policies impose exclusions especially but not exclusively in case of pre-existing medical conditions. They also require time limits and procedures to put in a claim. The coverage offered by different insurance policies may vary. Once you have purchased a trip, RBC Insurance allows you to buy travel insurance within 48 hours or increase the coverage of an insurance package already bought from RBC Insurance. If you decide to cancel the insurance you bought through wingbuddy.com, you must advise the insurance company within a period of 10 days. Any claim for reimbursement shall be made under RBC Insurance General Conditions or the company that you have chosen and according to the laws in effect in the province of Quebec, Canada.
16- Restrictions To Personal And Non-Commercial Use
wingbuddy.com is for your personal use only, and not for commercial purposes. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the wingbuddy.com site. Creation of derivative works or licenses is also prohibited. You may only use this site to look for information on available travel-related goods and services, and to make legitimate reservations or purchases. It is unlawful to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand using this Web site.
17- Violation Of Rules And Regulations
Inappropriate or unlawful use of this Web site will result in the refusal of access. The client has read and understood the terms and conditions of the suppliers of the products and services and agrees to be bound by them. The client acknowledges that the price of the contract could be modified following a fuel surcharge or an increase in the currency exchange rate. In this event, if the modification results in an increase of the price of less than 7%, excluding GST and PST, the client undertakes to pay the difference and, if the modification results in an increase of the price of 7% or more, excluding GST and PST, the client may choose to (1) cancel the contract with full reimbursement or (2) accept the provision of similar services that may be offered by the travel agent.
However, no modification of the price can occur less than 30 days prior to departure.
18- Privacy And Confidentiality
To ensure the successful fulfilment of your travel arrangements, wingbuddy.com is required to provide information (such as name and address) about you and your purchase to the wholesaler, airline, or supplier. wingbuddy.com commits itself to respect the privacy of its customers. Names and information pertaining to customers shall not be given or sold to third parties. All communication with wingbuddy.com remains confidential. wingbuddy.com will not send you any unsolicited information.
19- Copyright / Trademarks
All content including text, photos, buttons, icons, images and software appearing on this site are protected by Canadian and international copyright laws. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the wingbuddy.com site. Creation of derivative works or licenses is also prohibited.
wingbuddy.com controls this Web site from its offices located in the province of Quebec, in Canada. See the ‘Contact Us’ page for details.
21- Laws, Regulations And Jurisdiction
The present General Conditions and their enforcement are subject to the laws and regulations under the province of Quebec, district of Montreal.
22- Links To Other Sites
Links to other websites included in this site are provided for information purpose only and do not imply endorsement on the part of wingbuddy.com does not guarantee the security of Web sites other than its own. It is strictly prohibited to link to this Web site without the express written permission of wingbuddy.com. To request permission to link to this Web site, please send an e-mail to [email protected]. Wingbuddy.com reserves the right to cancel and revoke any permission it may give to link to this Web site at any time without notice or liability. The framing of this Web site or any of its content is strictly prohibited.
23- Damages From Using Our Site
wingbuddy.com claims no responsibility and shall not be liable for any damage or viruses that may infect your computer equipment as a result of using this site. In no event shall wingbuddy.com or any third party suppliers or distributors be liable for any damages of any kind are they punitive, exemplary, direct or indirect, or for any physical or moral damages which would arise out of any use of its site.
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
Wingbuddy.com may at any time modify these General Conditions. Your continued use of this site will be provisional upon the conditions in effect at the time of your use.
26- Legal applications
In the event that any provision in the General Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other provisions.
The headings used in these General Conditions are included for convenience only and will not limit or otherwise affect the conditions herein.
28- Entire Agreement
These General Conditions, together with any conditions incorporated or referred to herein constitute the entire agreement between wingbuddy.com and its clients and customers relating to the subject matter hereof, and supersede any prior understandings or agreements regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
29- Complaint Resolution
You can lodge a complaint by phone, by mail, by fax or by e-mail directly to wingbuddy.com.